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What can I return?

You may return most new, unopened items sold and fulfilled by www.babycarebd.com within 3 days of delivery for a full refund.

Does Babycare offer replacements or exchanges?

Yes, we do. If you received a damaged or defective item, we’ll send you a replacement of the same item. If you’d like to exchange an item for something else, you can exchange for a different size or color or for an item in your Basket. Just call our hotline number and follow the instructions.

When will I get my refund?

Usually within 5-6 weeks (45 Working Days Max) of returning your order. After we receive and process your return, it may take 5-7 business days for your refund to take place in your desired method (Babycare coupon, bKash or Bank Transfer.

Will there be any cost to return any item?

The customer will not bear any cost for returning any defective or damaged item(s). Babycare will bear the cost in such cases. But for returns due to change of mind, customer needs to pay a return fee of 100 Taka to process the return. Babycare will pick the return requested product(s) up from Home Address inside Dhaka Metro and Customer has to drop the product on Designated outside Dhaka Hub so that Babycare can collect it.

What are the item(s) I cannot return?

Conditions for Returns

The product must be unused, unworn, unwashed and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn. If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.

The product must include the original tags, user manual, warranty cards, freebies and accessories.

Non-Returnable Items

Custom made items, women's intimate apparel and men's innerwear, Cosmetics cannot be returned

Valid reasons to return an item

Delivered Product is damaged (physically destroyed or broken) / defective (dead on arrival)

Delivered Product is incorrect (presentation different on website) / incomplete (missing parts)

Delivered Product is “No longer needed” (you no longer have a use for the product / you have changed your mind about the purchase / the size of a fashion product does not fit / you do not like the product after opening the package) - eligible for selected products only. Eligible Categories are: School and Fashion.